Terms And Conditions

 

Terms and Conditions

Welcome to Monica Electricals! By using our website, purchasing our products, or engaging with our services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing or using the website www.monicaelectricals.in ("Website"), you agree to comply with and be bound by these Terms and Conditions and any other policies referenced herein. If you do not agree to these terms, please refrain from using our website or services.

2. User Eligibility

To use our services, you must be:

  • At least 18 years old and capable of entering into legally binding contracts.
  • In full compliance with all applicable laws and regulations governing your use of the website and purchase of products.

3. Product Information and Availability

  • Monica Electricals makes every effort to ensure that the products listed on the website are accurate and available. However, we cannot guarantee the availability of all products at all times.
  • Monica Electricals reserves the right to change the prices, specifications, and availability of products at any time without prior notice.
  • All product descriptions and images on the website are for informational purposes only, and actual products may vary.

4. Orders and Payment

  • When you place an order, you agree to provide accurate and complete information regarding your contact details, delivery address, and payment information.
  • By placing an order, you are making an offer to purchase the products under the terms and conditions outlined on the website.
  • Monica Electricals reserves the right to accept or reject any order for any reason, including but not limited to product availability, errors in product pricing, or concerns about fraudulent activity.
  • Accepted payments include Credit Cards, Debit Cards, e-wallets, UPI, COD, and Net Banking.

5. Shipping and Delivery

  • Delivery timelines are provided as estimates and are not guaranteed. While we strive to meet the mentioned delivery dates, unforeseen circumstances may cause delays.
  • The delivery charges will be clearly indicated during checkout.
  • The risk of loss or damage to the products is transferred to the customer once the products are handed over to the delivery carrier.

6. Returns and Exchanges

  • Monica Electricals offers a return policy for damaged, defective, or incorrect products. Returns must be made within 24 hours of receiving the product, provided it remains unboxed and unused.
  • A 3% cancellation fee applies to prepaid orders.
  • All returns are subject to our discretion, and certain products may not be eligible for return due to their nature.

7. Refunds

  • Refunds for canceled or returned orders will be processed in accordance with the payment method used.
  • Refunds for prepaid orders will be processed within 24-48 hours, but if the refund is via Credit Card, it may take 7-10 business days to reflect in your account. For other payment methods (e-wallets, debit card, UPI, etc.), refunds will be processed within 24-48 hours.

8. Product Warranty and After-Sales Service

  • Warranty and after-sales service for products are provided by the respective manufacturers or authorized service centers.
  • Monica Electricals does not assume responsibility for warranties or services directly, except as a facilitator for the product purchase.

9. User Conduct

By using the website, you agree not to:

  • Engage in any unlawful activities, including fraud or misrepresentation.
  • Use the website to transmit harmful or disruptive content such as viruses, malware, or other malicious code.
  • Attempt to interfere with the operation of the website or its services.

10. Limitation of Liability

  • Monica Electricals will not be liable for any damages, whether direct or indirect, arising from the use or inability to use the website, or from any transaction or communication with third-party services through the website.
  • We are not liable for any loss, damage, or injury caused by errors in product descriptions, images, or technical issues during the transaction process.

11. Changes to Terms and Conditions

  • Monica Electricals reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the bottom of this document.
  • By continuing to use the website after such updates, you agree to the revised Terms and Conditions.

12. Governing Law and Dispute Resolution

  • These Terms and Conditions are governed by and construed in accordance with the laws of India.
  • Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in Noida, India.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

We are committed to providing you with the best service and support!